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Despite being KYC verified and reaching out owo customer support, he received istotnie help or resolution, which led owo frustration and plans owo boycott the casino. The Complaints Team was unable to investigate further as the player did not respond owo requests for additional information, resulting in the rejection of the complaint. The player from Bosnia and Herzegovina had been waiting for a withdrawal for less than two weeks.

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The complaint was rejected because the player did not respond to our messages and questions. The complaint has been reopened after we were contacted żeby the player. We received information from the casino that the player mistook the casino for another.

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• The player from Australia had requested a withdrawal less than two weeks prior to submitting the complaint.
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Later, the complaint państwa rejected again due owo the player’s unresponsiveness. The player from Australia has deposited money into the casino account, but the funds seem jest to be lost. The casino provided us with the information that the destination wallet address from the provided transaction confirmation does not belong to its payment processor. Moreover, the data provided żeby the player contain different data, which does not match his claims. Later, the player was not able owo cooperate with us in resolving the issue and after several attempts, he państwa not able jest to provide us with the relevant answers and details.

The player from New Zealand submitted a formal complaint against HellSpin Casino for mishandling her account and obstructing her $22,000 NZD withdrawal. She demanded accountability and the return of her winnings while indicating her readiness owo provide evidence of her claims. Therefore, the complaint państwa not upheld, and the case państwa closed. Our team contacted the customer support during the review process jest to gain an accurate picture of the quality of the service.

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We were unable owo investigate further and had jest to reject the complaint due jest to the player’s lack of response owo our inquiries. Despite providing various proofs of payment, including receipts and screenshots, the withdrawal request remained denied, leading to frustration with the process. The Complaints Team extended the response time for the player to provide necessary information, but ultimately, due owo a lack of response, the complaint was rejected. Before claiming any Hellspin nadprogram, players should read the terms and conditions carefully.

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